Effective: 29 July 2026 · Public information release
Current release
The website does not process bookings, quotations or provider services, so there is no transaction-specific complaint form yet.
Platform complaints
VEHOO will be responsible for complaints about its website, account access, information handling, marketplace presentation, sponsored labelling and platform communications.
Provider service complaints
The automotive provider remains responsible for the service it supplied. VEHOO may support structured communication and review marketplace conduct but does not automatically become the repairer or warranty provider.
Useful evidence
A complaint is easier to review with the service date, vehicle, quotation, approval trail, invoice, messages, photographs and desired outcome. Personal data should be submitted only through the secure connected form.
Fair process
The future workflow will acknowledge the complaint, provide a reference, identify ownership, record updates and explain the outcome or next route.
External rights
Nothing in the future process should remove legal rights or prevent an appropriate independent route. Final wording requires legal review.